Returns & Exchanges Policy
Products purchased at Wiley X Australia can be returned for exchange or refund within 30 days of purchase date.
Goods must be in new condition and in original packaging. Goods will be inspected on return and refunds or credit for exchange processed within 7 days.
To arrange a return or exchange:
1. Complete the form below and provide your order number, item name and colour.
2. Specify if return or exchange required. If exchange, please advise the item and colour required.
3. Our Customer Service Team will provide a return authorisation (RA) number and details of where to send the goods.
4. Return the goods with a copy of the RA.
Items that do not fit correctly should be returned unsoiled and undamaged. Refund or replacement will be made available if possible.
If the item was dispatched correctly, delivery charges to return an item or send a replacement item are the responsibility of the customer. If an incorrect item has been dispatched, we will cover the postage for the replacement item.
Refunds for orders placed online are credited back to the original credit card on which the order was purchased.
To arrange a return or exchange, complete the form below and quote your order number.
Our Customer Service team will provide a return authorization (RA) number and details of where to send the goods.
We recommend using Express Post for returns so you can track & trace your return, as we are not responsible for returned goods that go astray.
To request a RETURN OR EXCHANGE please complete the details below: